Festive Opening Times
Plastock will close at 12pm on Friday, December 20th and re-open at 9am on Thursday, January 2nd. Orders placed during the Christmas holiday will be shipped the week commencing Monday, January 6th.
What is the cost of delivery?
Because of the huge variation in our orders we have developed a specialised shipping calculator for clients ordering online. Once you fill out your order details and progress through to the online checkout, our calculator will automatically work out the precise shipping cost for you to check before you proceed.
Free delivery on orders over £200
Order value is calculated excluding VAT and delivery and this offer only applies to orders that are placed through the website. Any order placed over the phone or by email will not qualify for free shipping.
I’ve ordered online, when will I receive my goods?
Once we have received and accepted your order we will email you an order confirmation detailing the date of delivery. This will depend on the required location of delivery and whether or not the item is in stock.
If your delivery is critical we ask for you to contact our sales team who are always happy to offer alternative options for delivery or speed up the processing of your order.
What delivery methods do you use?
We have a selection of couriers suited to the size, weight and type of product you order from us. It is likely we will deliver your goods with an overnight courier service such as Tuffnells, TNT, DHL etc. You can track your order with the shipment number, if you would like us to send you the tracking number for your order please contact us or give us a call and we can track it for you.
If you would like to specify any special delivery instructions these can be entered at the point of ordering or please give us a call once you have placed your order and we will try to accommodate your requests.
How do I know when my order has been dispatched?
When we ship your goods we will email to you a delivery note containing the shipment number. A physical copy of the delivery note will also be sent with the goods.
My order is due for delivery today, when will it arrive?
All our orders are shipped with our standard service depending on the location of the order and whether or not the item is in stock. We offer a number of priority services too - please do not hesitate to contact us if you would like to change your delivery requirements, where possible we will try to accommodate your needs.
Do I have to sign for my delivery?
If you have ordered any goods we recommend that you check the goods for any signs of damage. Only if you are happy there is no sign of damage to the packaging should you sign for the goods. Please ensure you are able to accept the goods personally. Delivery requests for goods to be left “in the porch” are delivered at the risk of the consignee and are not subject to our standard terms of conditions and delivery policy.
If you have the chance to reject the goods before signing for their delivery please do so. If not and goods have been delivered simply give us a call immediately. We can arrange for the damaged goods to be collected and for a replacement to be sent out without delay.