Skip to content
Plastock can machine, fabricate and supply all your material requirements. Order online or call us on 01494 449975.
Plastock can machine, fabricate and supply all your material requirements. Order online or call us on 01494 449975.

Returns

Returns

How we can help

If you would like to return an item to Plastock the best way to determine the logistics of the return and the value of any refund is to call a member of our helpful team on 01494 449 975 as soon as possible or contact us via our contact form below.

Section
Drop element here!

Returning an item

We will endeavour to respond as quickly as we can and get the problem solved.
You must notify us within 2 days of receiving your delivery to be eligible for a return.

Please provide:

  • The original purchase order number(s) 
  • A photo or video of the fault (if this is a visible fault or if it will help show the problem)
  • A brief description of the issue you're experiencing.
Returning Faulty Goods | Plastock

Faulty Goods

For any faulty goods received, firstly we apologise - mistakes do happen!  Contact us as above and we will arrange a suitable solution. 

If not notified within 2 days goods will be considered as signed for in a usable condition.

Returning Goods | Plastock

No Longer Required

For other returns such as standard items no longer required we may need to enforce a stocking fee of 25%.

Our team can help you understand which items this is applies to.

Non-Returnable Goods | Plastock

Non-Returnable

This returns policy does not apply to any goods that have been fabricated, processed or altered in any way.

If this is the case and you’re now stuck with a bespoke product, our team of creatives are excellent at thinking up obscure functions and purposes for even the oddest shaped item!

Get in touch

Speak to a member of the team today!

Google Map is loading

STAY IN THE KNOW

Keep up to date with our latest news and offers by signing up to our newsletter.