How we can help
If you would like to return an item to Plastock the best way to determine the logistics of the return and the value of any refund is to call a member of our helpful team on 01494 449 975 as soon as possible or contact us via our contact form below.
Returning an item
We will endeavour to respond as quickly as we can and get the problem solved.
You must notify us within 2 days of receiving your delivery to be eligible for a return.
- The original purchase order number(s)
- A photo or video of the fault (if this is a visible fault or if it will help show the problem)
- A brief description of the issue you're experiencing.
For any faulty goods received, firstly we apologise - mistakes do happen! Contact us as above and we will arrange a suitable solution.
If not notified within 2 days goods will be considered as signed for in a usable condition.
No Longer Required
For other returns such as standard items no longer required we may need to enforce a stocking fee of 25%.
Our team can help you understand which items this is applies to.
This returns policy does not apply to any goods that have been fabricated, processed or altered in any way.
If this is the case and you’re now stuck with a bespoke product, our team of creatives are excellent at thinking up obscure functions and purposes for even the oddest shaped item!
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