Returns Policy

Returning an Item?

If you would like to return an item to Plastock you can do so - the best way to ascertain the logistics of the return and any owed refund is to call a member of our helpful team on 01494 449975 as soon as possible or contact us via our contact page. We will endeavour to respond as quickly as we can and get that problem solved.

Faulty Goods

For any faulty goods received, firstly we apologise - mistakes do happen! Contact us as above and we will arrange a suitable solution.

No Longer Required?

For other returns such as standard items no longer required we may need to enforce a stocking fee of 25% - our team can help you understand which items do and do not need to be re-stocked.

Processed Goods

This returns policy does not apply to any goods that have been fabricated, processed or altered in any way. If this is the case and you’re now stuck with something that has been manufactured bespoke, our team of creatives are excellent at thinking up obscure functions and purposes for even the oddest shaped item!

Give us a call to find out what sort of return your item needs.